Position: Consultant Responsibilities: - 1st Level Monitoring of IT Applications, Infrastructure components and Business Services in real-time to ensure service availability and performance. - Handle alarm / alert and follow Event Management process, engage respective operation
Position: Junior Consultant Responsibilities: - Act as the point of contact for receiving service issues via calls, emails and subscriber complaints from relevant teams. - Coordinating the investigation and resolution of Incidents that impact the services
Position: Senior Consultant Responsibilities: - 1st Level Monitoring of IT Applications, Infrastructure components and Business Services in real-time to ensure service availability and performance. - Handle alarm / alert and follow Event Management process, engage respective