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Principal Accountabilities Manage the Customer touch Points strictly as per SLA with reduced error rates Ensure the highest level of support to meet on-going business needs. To ensure Business Continuation during contingency situations Setting new standards
Supervises the day-to-day delivery of high-quality technical services for certain product groups. Monitors daily productivity and quality of work and allocates resources as required. Supervises technical services projects concurrently and ensures completion within time frames. Evaluates products
