1 – 2 of 2 jobs
Principal Accountabilities Manage the Customer touch Points strictly as per SLA with reduced error rates Ensure the highest level of support to meet on-going business needs. To ensure Business Continuation during contingency situations Setting new standards
Principal Accountabilities Ensuring that the Service Level Agreement is meticulously maintained through completing tasks within deadlines. Service Tracker is to be thoroughly maintained, and any exceptions are to be communicated to the Manager. Contribute to Overall