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JOB SUMMARY Assists the Director of Security in managing security operations on a daily basis. Areas of responsibilities include the protection and safety of property assets, employees, guests and property, accident and fire prevention and response.
Guest Service Excellence Welcome guests warmly and ensure smooth check-in and check-out processes in accordance with IHG standards. Anticipate guest needs and proactively offer assistance to create memorable experiences. Manage guest requests, complaints, and feedback efficiently,